December 21, 2011
Nacex, Grupo Logista’s parcel and express courier firm, has made available to customers the new application for managing incidents through smartphones.
This option allows the intervention by addressee in managing the delivery incident, providing the most appropriate solution according to the case. The addressee will receive the information related to the incident by the usual way: through SMS or email, either with Pre-alert or manual communication.
When receiving the information in these formats (SMS or email), the user also finds in the message a link directing to the web environment allowing to manage the preferred solution in an autonoumous and immediate way. Since every solution is coded according to the kind of incident, the user just has to choose the most appropriate.
This new application complements the recently launched for iPad and iPhone, allowing customers to safely control the status of their delivery at any time.
Nacex keeps investing in cutting edge technology applied to the deliveries’ traceability and security, with tools providing our clients with the fastest and most reliable information.
The company
The company has a fleet of 1,521 delivery vehicles and 2,240 collaborators, as well as a network of more than 310 agencies and 29 platforms in Spain, Portugal and Andorra.
Nacex, with a broad range of services, is part of Grupo Logista, the first integrated logistics operator in Spain and Portugal, and one of the foremost operators in Southern Europe.